Ina is Paul's PA. It has been very busy in the office recently,
with customers calling or staff dropping by to see Paul.
She also has to prepare two report's for Paul's management
meeting tomorrow and organise a business trip for him.
Let's drop in and see what happens...
Paul is dedicated, conscientious and observant.He usually asks questions and gives his opinions.
Ina on the other hand prefers concise directions – one at a time. By avoiding eye contact with Paul we can see that their communication doesn’t connect.
As Ina doesn't answer Paul's questions directly, miscommunication continues and he now focuses on what he perceives she has done wrong.
Increased pressure invites Ina into distress and she now has difficultycommunicating her reflections.
Not shifting into Ina's preferred directive communication style, Paul starts to ask complicatedquestions and increases pressure.
As Ina now slips further into distress she withdraws completely, feeling inadequate.She neither shows her emotions nor is able to think clearly. While this behaviour is observable it often goes unnoticed as there is not a lot to see. She becomes completely silent.
Now in considerable distress, Paul, oozing suspicion, bases his opinion on assumed flaws.
Based on Paul's personal value system, he now verbally attacks Ina for being disloyal, indifferent,and untrustworthy. Paul is displaying typical behaviours of considerable distress.