personality type thinker personality type rebel personality type promoter personality type persister personality type imaginer personality type harmoniser
  • all scenarios
  • conflict
  • cooperation
  • office scenario 1 conflict slide 1

    Ina is Paul's PA. It has been very busy in the office recently,
    with customers calling or staff dropping by to see Paul.
    She also has to prepare two report's for Paul's management
    meeting tomorrow and organise a business trip for him.
    Let's drop in and see what happens...

    office scenario 1 conflict slide 2

    office scenario 1 conflict slide 3

    Paul is dedicated, conscientious and observant.
    He usually asks questions and gives his opinions.
    office scenario 1 conflict slide 4

    office scenario 1 conflict slide 5

    Ina on the other hand prefers concise directions – one at a time.
    By avoiding eye contact with Paul we can see that their communication doesn’t connect.
    office scenario 1 conflict slide 6

    office scenario 1 conflict slide 7

    As Ina doesn't answer Paul's questions directly, miscommunication continues
    and he now focuses on what he perceives she has done wrong.
    office scenario 1 conflict slide 8

    office scenario 1 conflict slide 9

    Increased pressure invites Ina into distress and she now has difficulty
    communicating her reflections.
    office scenario 1 conflict slide 10

    office scenario 1 conflict slide 11

    Not shifting into Ina's preferred directive communication style, Paul starts to ask complicated
    questions and increases pressure.
    office scenario 1 conflict slide 12

    As Ina now slips further into distress she withdraws completely, feeling inadequate.
    She neither shows her emotions nor is able to think clearly. While this behaviour is observable it often
    goes unnoticed as there is not a lot to see. She becomes completely silent.
    office scenario 1 conflict slide 13

    office scenario 1 conflict slide 14

    office scenario 1 conflict slide 15

    Now in considerable distress, Paul, oozing suspicion, bases his opinion on assumed flaws.
    office scenario 1 conflict slide 16

    office scenario 1 conflict slide 17

    office scenario 1 conflict slide 18

    Based on Paul's personal value system, he now verbally attacks Ina for being disloyal, indifferent,
    and untrustworthy. Paul is displaying typical behaviours of considerable distress.