It's Monday morning in a private hospital with a very busy list.
If everything doesn't go according to plan, the list will overrun.
Let's see what happens next...
Hannah by nature is warm, empathic and always ready to help.
For Tina a well organised schedule is important. Time is a significant factor for her.
For Hannah, on the other hand, children, family and friends are a constant source of happiness. Talking about them feeds her needs and motivates her to perform.
The two communication styles and working modes clearly don't match. Tina is focused on the task at hand and wants to tick off all items on her mental to-do list. Experiencing having to be more precise, she starts to make complicated statements.
Hannah senses the tension and is also slipping into distress. Her natural reaction is to please Tina and overadapt - coming from her own frame of reference of how the other person feels.
Tina perceives that Hannah is further wasting precious time and launches a verbal attack.
Hannah slips further down into her distress and invites criticism.
Hannah feeling stupid. Tina being irritated - not a good start for surgery.