“Everyone who had participated in this workshop was exceedingly positive, even to the point of saying that it had changed their whole way of functioning in a leadership role”
Auditor / Professor Emeritus, University of Otago
“PCM training enabled the de-escalation of conflict and provided a mutually shared platform of unconditional trust and unconditional support”
Dave Webb,
Head of Transformation, OneSKY and Aerospace
“PCM provides a framework and language for colleagues to analyse and resolve interpersonal conflict”
Anthony Dilley,
Former Chair of the Board of Pediatric Surgery for RACS
People come because of ‘word of mouth’ feedback from colleagues. The popularity is really at a grass-roots level – the participants are finding such value in the courses that they are telling their colleagues.
Capital & Coast DHB
Serving the best coffee with the best-selected team: Streetwise Coffee uses PCM to recruit new franchisees and employees
Streetwise Coffee
“I noticed immediately after the original course a lot of discussion amongst the team members. There has certainly been self-evaluation going on and I believe it made some differences with team members @ various degrees. I believe more thought is being applied with communication between themselves and others, including evaluation after communication has taken place.”
Foodstuffs
“PCM resulted in spectacular change, creating an atmosphere of unconditional mutual trust.”
Results included halving the sickness rate, a 40% reduction in meeting times, a 45% reduction in failure rates, and staff turnover dropped to practically zero.
Aviko
Independent research showed that the PCM training with this management ground resulted in a significant decrease in the ‘ability to reduce unintended outcomes’
Sydney Trains and NSW Trains (formerly NSW RailCorp)
“SFC’s training initiative achieved to reduce the annual rate of 40 collisions in 2005 to zero collisions for a period over more than 15 months. This is a huge achievement.”
Sydney Ferries
“PCM has become part of my daily life and is easy to implement. Every day, PCM helps me exercise understanding of the way other people act and respond constructively. I highly recommend it.”
Swiss Federal Railways (SBB)
“Being responsible for Human Factors training and development, we were looking for the most efficient and effective tools available – and found PCM.”
Swiss International Air Lines
“As you can imagine there was some scepticism as we commenced the training. However, within a very short time the team was totally engaged and eager to listen and contribute to the modules Werner presented.”
Air New Zealand
“PCM is like no other course. It gives you the tools to do something with the knowledge you gain, unlike pretty much every other management / ‘discover yourself’ course I’ve ever been on……and that’s a lot!!!”
Airservices Australia
“Thank you very much for three highly interesting days. Lot of interesting interaction to absorb from a packed three-day program. Will look at personalities differently.”
Zurich Insurance
“A great tool for management approach adaptation based on staff members’ psych needs and capabilities associated with personality types.”
AIG
“You can use PCM at every level of school. It is so important for us to change the educational landscape and teach students how to get their needs met and how to communicate.”
MUSE School
“PCM has helped me improve my communication in the everyday conversations with staff… and aided my point of view being better heard. I find I am less likely to make an assumption of what the conversation “might” be about. PCM has explained the mystery of why some people communicate the way they do. It has helped take the edge off some communications.”
University of Otago
“As I am sure you hear all the time, PCM has revolutionized not only our work with clients, but also the way we are able to work with each other, in this ‘pressure cooker’ environment. I have seen relationships totally turn around after these conversations….Having the tools to show us how to meet the needs of our people, means that they are happier, do better work and more likely to stick around.”
START Taranaki
“The integration of PCM within our culture has most certainly had a positive effect on all aspects of the business. All my people have attended PCM courses and go on regular refresher courses. It is now very much part of the DNA of Wellnz.”
Wellnz
“PCM has revolutionised the way teams are interacting within our busy Surgical Department.”
Sunshine Coast Hospital and Health Service, Queensland
“There is much less drama in the workplace now. Some of my colleagues say that the organisation is a much more favourable place to work in. They feel understood, strengths are valued and that’s a very affirming way to be. By virtue of a ‘snowball effect’, the more people are being trained, the more stable the organisation becomes because we are able to look after each other’s needs. I see PCM as an integral part of the culture change in our organisation.”
Sullivan Nicolaides Pathology
“I had many lightbulb-moments regarding my past, and saw instantly how easy I will be able to apply PCM in my professional and personal life. I learned a systematic way to deal with myself and others. I’m not limited to intuitive responses anymore!”
Siemens
To date, several hundred surgeons (Fellows and Trainees) have undergone PCM training. The magnitude of change achieved across all areas by PCM training was ‘dramatic’ and beyond expectations.
Royal Australasian College of Surgeons (RACS)
“Fantastic. Wish I’d done this years ago. Excited to go back to work (+ home) and better understand people. Will highly recommend this to everyone – it should be mandatory!”
NZDHB
“It has allowed me to understand much better where the people I interact with are coming from. I also understand my own and their motivators much better and recognize distress behaviour much earlier. These are incredibly valuable skills.”
Australian and New Zealand College of Anaesthetists
People come because of ‘word of mouth’ feedback from colleagues. The popularity is really at a grass-roots level – the participants are finding such value in the courses that they are telling their colleagues.
Capital & Coast DHB
Serving the best coffee with the best-selected team: Streetwise Coffee uses PCM to recruit new franchisees and employees
Streetwise Coffee
“I noticed immediately after the original course a lot of discussion amongst the team members. There has certainly been self-evaluation going on and I believe it made some differences with team members @ various degrees. I believe more thought is being applied with communication between themselves and others, including evaluation after communication has taken place.”
Foodstuffs
“PCM resulted in spectacular change, creating an atmosphere of unconditional mutual trust.”
Results included halving the sickness rate, a 40% reduction in meeting times, a 45% reduction in failure rates, and staff turnover dropped to practically zero.
Aviko
Independent research showed that the PCM training with this management ground resulted in a significant decrease in the ‘ability to reduce unintended outcomes’
Sydney Trains and NSW Trains (formerly NSW RailCorp)
“SFC’s training initiative achieved to reduce the annual rate of 40 collisions in 2005 to zero collisions for a period over more than 15 months. This is a huge achievement.”
Sydney Ferries
“PCM has become part of my daily life and is easy to implement. Every day, PCM helps me exercise understanding of the way other people act and respond constructively. I highly recommend it.”
Swiss Federal Railways (SBB)
“Being responsible for Human Factors training and development, we were looking for the most efficient and effective tools available – and found PCM.”
Swiss International Air Lines
“As you can imagine there was some scepticism as we commenced the training. However, within a very short time the team was totally engaged and eager to listen and contribute to the modules Werner presented.”
Air New Zealand
“PCM is like no other course. It gives you the tools to do something with the knowledge you gain, unlike pretty much every other management / ‘discover yourself’ course I’ve ever been on……and that’s a lot!!!”
Airservices Australia
“Thank you very much for three highly interesting days. Lot of interesting interaction to absorb from a packed three-day program. Will look at personalities differently.”
Zurich Insurance
“A great tool for management approach adaptation based on staff members’ psych needs and capabilities associated with personality types.”
AIG
“You can use PCM at every level of school. It is so important for us to change the educational landscape and teach students how to get their needs met and how to communicate.”
MUSE School
“PCM has helped me improve my communication in the everyday conversations with staff… and aided my point of view being better heard. I find I am less likely to make an assumption of what the conversation “might” be about. PCM has explained the mystery of why some people communicate the way they do. It has helped take the edge off some communications.”
University of Otago
“As I am sure you hear all the time, PCM has revolutionized not only our work with clients, but also the way we are able to work with each other, in this ‘pressure cooker’ environment. I have seen relationships totally turn around after these conversations….Having the tools to show us how to meet the needs of our people, means that they are happier, do better work and more likely to stick around.”
START Taranaki
“The integration of PCM within our culture has most certainly had a positive effect on all aspects of the business. All my people have attended PCM courses and go on regular refresher courses. It is now very much part of the DNA of Wellnz.”
Wellnz
“PCM has revolutionised the way teams are interacting within our busy Surgical Department.”
Sunshine Coast Hospital and Health Service, Queensland
“There is much less drama in the workplace now. Some of my colleagues say that the organisation is a much more favourable place to work in. They feel understood, strengths are valued and that’s a very affirming way to be. By virtue of a ‘snowball effect’, the more people are being trained, the more stable the organisation becomes because we are able to look after each other’s needs. I see PCM as an integral part of the culture change in our organisation.”
Sullivan Nicolaides Pathology
“I had many lightbulb-moments regarding my past, and saw instantly how easy I will be able to apply PCM in my professional and personal life. I learned a systematic way to deal with myself and others. I’m not limited to intuitive responses anymore!”
Siemens
To date, several hundred surgeons (Fellows and Trainees) have undergone PCM training. The magnitude of change achieved across all areas by PCM training was ‘dramatic’ and beyond expectations.
Royal Australasian College of Surgeons (RACS)
“Fantastic. Wish I’d done this years ago. Excited to go back to work (+ home) and better understand people. Will highly recommend this to everyone – it should be mandatory!”
NZDHB
“It has allowed me to understand much better where the people I interact with are coming from. I also understand my own and their motivators much better and recognize distress behaviour much earlier. These are incredibly valuable skills.”
Australian and New Zealand College of Anaesthetists
ALL
HEALTH
EDUCATION
PROFESSIONAL SERVICES
TRANSPORTATION
FOOD AND HOSPITALITY
ALL
PCM’s results transcend industries, offering benefits across many sectors. Whatever business you’re in, PCM proves invaluable in navigating complex interpersonal dynamics and achieving success.
People come because of ‘word of mouth’ feedback from colleagues. The popularity is really at a grass-roots level – the participants are finding such value in the courses that they are telling their colleagues.
Capital & Coast DHB
Serving the best coffee with the best-selected team: Streetwise Coffee uses PCM to recruit new franchisees and employees
Streetwise Coffee
“I noticed immediately after the original course a lot of discussion amongst the team members. There has certainly been self-evaluation going on and I believe it made some differences with team members @ various degrees. I believe more thought is being applied with communication between themselves and others, including evaluation after communication has taken place.”
Foodstuffs
“PCM resulted in spectacular change, creating an atmosphere of unconditional mutual trust.”
Results included halving the sickness rate, a 40% reduction in meeting times, a 45% reduction in failure rates, and staff turnover dropped to practically zero.
Aviko
Independent research showed that the PCM training with this management ground resulted in a significant decrease in the ‘ability to reduce unintended outcomes’
Sydney Trains and NSW Trains (formerly NSW RailCorp)
“SFC’s training initiative achieved to reduce the annual rate of 40 collisions in 2005 to zero collisions for a period over more than 15 months. This is a huge achievement.”
Sydney Ferries
“PCM has become part of my daily life and is easy to implement. Every day, PCM helps me exercise understanding of the way other people act and respond constructively. I highly recommend it.”
Swiss Federal Railways (SBB)
“Being responsible for Human Factors training and development, we were looking for the most efficient and effective tools available – and found PCM.”
Swiss International Air Lines
“As you can imagine there was some scepticism as we commenced the training. However, within a very short time the team was totally engaged and eager to listen and contribute to the modules Werner presented.”
Air New Zealand
“PCM is like no other course. It gives you the tools to do something with the knowledge you gain, unlike pretty much every other management / ‘discover yourself’ course I’ve ever been on……and that’s a lot!!!”
Airservices Australia
“Thank you very much for three highly interesting days. Lot of interesting interaction to absorb from a packed three-day program. Will look at personalities differently.”
Zurich Insurance
“A great tool for management approach adaptation based on staff members’ psych needs and capabilities associated with personality types.”
AIG
“You can use PCM at every level of school. It is so important for us to change the educational landscape and teach students how to get their needs met and how to communicate.”
MUSE School
“PCM has helped me improve my communication in the everyday conversations with staff… and aided my point of view being better heard. I find I am less likely to make an assumption of what the conversation “might” be about. PCM has explained the mystery of why some people communicate the way they do. It has helped take the edge off some communications.”
University of Otago
“As I am sure you hear all the time, PCM has revolutionized not only our work with clients, but also the way we are able to work with each other, in this ‘pressure cooker’ environment. I have seen relationships totally turn around after these conversations….Having the tools to show us how to meet the needs of our people, means that they are happier, do better work and more likely to stick around.”
START Taranaki
“The integration of PCM within our culture has most certainly had a positive effect on all aspects of the business. All my people have attended PCM courses and go on regular refresher courses. It is now very much part of the DNA of Wellnz.”
Wellnz
“PCM has revolutionised the way teams are interacting within our busy Surgical Department.”
Sunshine Coast Hospital and Health Service, Queensland
“There is much less drama in the workplace now. Some of my colleagues say that the organisation is a much more favourable place to work in. They feel understood, strengths are valued and that’s a very affirming way to be. By virtue of a ‘snowball effect’, the more people are being trained, the more stable the organisation becomes because we are able to look after each other’s needs. I see PCM as an integral part of the culture change in our organisation.”
Sullivan Nicolaides Pathology
“I had many lightbulb-moments regarding my past, and saw instantly how easy I will be able to apply PCM in my professional and personal life. I learned a systematic way to deal with myself and others. I’m not limited to intuitive responses anymore!”
Siemens
To date, several hundred surgeons (Fellows and Trainees) have undergone PCM training. The magnitude of change achieved across all areas by PCM training was ‘dramatic’ and beyond expectations.
Royal Australasian College of Surgeons (RACS)
“Fantastic. Wish I’d done this years ago. Excited to go back to work (+ home) and better understand people. Will highly recommend this to everyone – it should be mandatory!”
NZDHB
“It has allowed me to understand much better where the people I interact with are coming from. I also understand my own and their motivators much better and recognize distress behaviour much earlier. These are incredibly valuable skills.”
Australian and New Zealand College of Anaesthetists
HEALTH
The health industry represents a high risk, high stress work environment. Tense atmosphere, undermined relationships, risk to patient safety and dysfunctional team cohesion can be negative consequences. PCM proves to be a strong support to reduce the risks and enhance corporate culture.
“The integration of PCM within our culture has most certainly had a positive effect on all aspects of the business. All my people have attended PCM courses and go on regular refresher courses. It is now very much part of the DNA of Wellnz.”
Wellnz
“PCM has revolutionised the way teams are interacting within our busy Surgical Department.”
Sunshine Coast Hospital and Health Service, Queensland
“There is much less drama in the workplace now. Some of my colleagues say that the organisation is a much more favourable place to work in. They feel understood, strengths are valued and that’s a very affirming way to be. By virtue of a ‘snowball effect’, the more people are being trained, the more stable the organisation becomes because we are able to look after each other’s needs. I see PCM as an integral part of the culture change in our organisation.”
Sullivan Nicolaides Pathology
“I had many lightbulb-moments regarding my past, and saw instantly how easy I will be able to apply PCM in my professional and personal life. I learned a systematic way to deal with myself and others. I’m not limited to intuitive responses anymore!”
Siemens
To date, several hundred surgeons (Fellows and Trainees) have undergone PCM training. The magnitude of change achieved across all areas by PCM training was ‘dramatic’ and beyond expectations.
Royal Australasian College of Surgeons (RACS)
“Fantastic. Wish I’d done this years ago. Excited to go back to work (+ home) and better understand people. Will highly recommend this to everyone – it should be mandatory!”
NZDHB
EDUCATION
PCM in education has a special place in our hearts. We are convinced that if PCM were part of our education system, we would have much less drama, stress and broken relationships as adults both personally and professionally. PCM Oceania and some Certified Professionals are working on different levels to bring PCM to schools, teachers and students.
“You can use PCM at every level of school. It is so important for us to change the educational landscape and teach students how to get their needs met and how to communicate.”
MUSE School
“PCM has helped me improve my communication in the everyday conversations with staff… and aided my point of view being better heard. I find I am less likely to make an assumption of what the conversation “might” be about. PCM has explained the mystery of why some people communicate the way they do. It has helped take the edge off some communications.”
University of Otago
“As I am sure you hear all the time, PCM has revolutionized not only our work with clients, but also the way we are able to work with each other, in this ‘pressure cooker’ environment. I have seen relationships totally turn around after these conversations….Having the tools to show us how to meet the needs of our people, means that they are happier, do better work and more likely to stick around.”
START Taranaki
PROFESSIONAL SERVICES
Professional service businesses harness the talents of skilled, knowledgeable individuals to provide advice and support to other businesses and are therefore fundamentally about people. This involves knowing how to recruit, develop and retain the best staff, and also how to connect with clients to achieve a positive outcome.
“Thank you very much for three highly interesting days. Lot of interesting interaction to absorb from a packed three-day program. Will look at personalities differently.”
Zurich Insurance
“A great tool for management approach adaptation based on staff members’ psych needs and capabilities associated with personality types.”
AIG
TRANSPORTATION
Public transportation is a high-risk industry, where each mistake can cost the life of people. But it is also an industry that relies on good customer service. Therefore, it’s not just important to transport passengers safely from A to B, but to do this in the most comfortable and practical way. Good communication and people skills, stress and workload management are essential for success.
Independent research showed that the PCM training with this management ground resulted in a significant decrease in the ‘ability to reduce unintended outcomes’
Sydney Trains and NSW Trains (formerly NSW RailCorp)
“SFC’s training initiative achieved to reduce the annual rate of 40 collisions in 2005 to zero collisions for a period over more than 15 months. This is a huge achievement.”
Sydney Ferries
“PCM has become part of my daily life and is easy to implement. Every day, PCM helps me exercise understanding of the way other people act and respond constructively. I highly recommend it.”
Swiss Federal Railways (SBB)
“Being responsible for Human Factors training and development, we were looking for the most efficient and effective tools available – and found PCM.”
Swiss International Air Lines
“As you can imagine there was some scepticism as we commenced the training. However, within a very short time the team was totally engaged and eager to listen and contribute to the modules Werner presented.”
Air New Zealand
“PCM is like no other course. It gives you the tools to do something with the knowledge you gain, unlike pretty much every other management / ‘discover yourself’ course I’ve ever been on……and that’s a lot!!!”
Airservices Australia
FOOD AND HOSPITALITY
Products and Services in this industry have a limited life-span. Some products and services are based on intangible values – customers choose what wine or coffee they drink, which restaurant or supermarket they go to. To stand out from the rest, product and service providers need to find a competitive edge in the market, and more often than not it’s the ‘human component’.
Serving the best coffee with the best-selected team: Streetwise Coffee uses PCM to recruit new franchisees and employees
Streetwise Coffee
“I noticed immediately after the original course a lot of discussion amongst the team members. There has certainly been self-evaluation going on and I believe it made some differences with team members @ various degrees. I believe more thought is being applied with communication between themselves and others, including evaluation after communication has taken place.”
Foodstuffs
“PCM resulted in spectacular change, creating an atmosphere of unconditional mutual trust.”
Results included halving the sickness rate, a 40% reduction in meeting times, a 45% reduction in failure rates, and staff turnover dropped to practically zero.
