The communication skillset every medical professional needs
Build instant rapport, ease patient distress, and communicate with confidence, plus earn 20h+ CME points
A scientifically-proven communication model grounded in over 50 years of research
Dr Taibi Kahler developed the core of PCM back in 1972 as a clinical model for therapists. His groundbreaking empirical research led to Dr Kahler receiving the 1977 Eric Berne Memorial Scientific Award for the most important scientific discovery (the ‘Miniscript’) of the year in his field of psychology. PCM Model was refined for universal use in 1981.
PCM training is fully aligned with the continuing professional development (CPD) requirements of major medical bodies such as ANZCA and RACS.
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Connect quickly and effectively
Build rapid rapport with patients, colleagues, and teams, even in high-stress situations. -
Reduce miscommunication and errors
Learn how to detect and correct misunderstandings before they impact performance and safety. -
Improve patient experience and outcomes
Adapt your communication style to ensure patients feel heard, understood, and reassured, even in distressing situations. -
Manage stress and burnout
Understand how to meet your own psychological needs and manage your stress triggers to maintain your own wellbeing.
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Motivate and engage your team
Recognise what drives different personalities to foster collaboration in high-pressure environments. -
Handle difficult conversations with confidence
Navigate tense discussions with patients, families, and colleagues to achieve better outcomes with less conflict. -
Earn continuing professional development points
While also gaining communication strategies that directly impact patient care, teamwork, and leadership effectiveness.
Australian workshops:
New Zealand workshops:
Online workshops:
Next PCM Seminar 1 Course Dates:
Auckland
13-15 August 2025
Movenpick Hotel, 8 Customs Street, Auckland CBD
NZD$3460+GST
CME points: recognised as 9:05 hours of lecture time and 13:20 hours interactive time
Sydney
14-16 May 2025
Mercure Sydney Hotel, 818-820 George Street, Sydney CBD
AUD$3460+GST
CME points: recognised as 9:05 hours of lecture time and 13:20 hours interactive time
Sydney
12-14 November 2025
Mercure Sydney Hotel, 818-820 George Street, Sydney CBD
AUD$3460+GST
CME points: recognised as 9:05 hours of lecture time and 13:20 hours interactive time
Introducing Our Master Trainer
Werner Naef
Werner Naef is sought after globally. He regularly runs PCM training around New Zealand, Australia, and various parts of Europe, and is particularly in-demand in high-risk industries due to his 32-year career in civil and military aviation.
Proven outcomes at work and home
Gain skills, and CPD points!
PCM is recognised by most medical colleges for continuing professional development (CPD) points.
It fits within the Knowledge and Skills category with ANZCA, and within RACS’ Collaboration and Teamwork, Communication, Leadership, and Management and Professionalism competencies.
- Key2Me online course can be claimed as 3:30 hours lecture time and 0:30 hours interactive time
- Seminar 1 (Core Concepts) can be claimed as 9:05 hours lecture time and 13:20 hours interactive time
- Seminar 2 (Motivation and Conflict Resolution) can be claimed as 3:15 hours lecture time and 17:30 hours interactive time
